We are recruiting on behalf of our client, a leading retail and distribution company, for an experienced E-Commerce Product & Digital Manager to join their growing digital team in Dubai.
This is an excellent opportunity for a digital and e-commerce professional who is passionate about enhancing online customer experiences and driving digital growth. The successful candidate will play a key role in optimizing the client’s Retail and B2B e-commerce applications, collaborating with cross-functional teams to improve platform performance, user experience, and customer engagement.
Key Responsibilities
- Contribute to the continuous enhancement of the client’s retail e-commerce applications across the UAE, Bahrain, and Qatar, as well as its B2B platform.
- Work closely with IT and development teams to gather business requirements, coordinate feature implementation, and support user acceptance testing.
- Identify opportunities to improve the online customer journey, including navigation, search functionality, product pages, and checkout experience.
- Partner with the marketing team to execute digital campaigns, promotions, and initiatives that drive online sales and engagement.
- Monitor customer behaviour and platform performance using data and reporting tools, recommending improvements based on insights.
- Support initiatives aimed at increasing customer satisfaction, retention, and overall digital experience.
- Prepare regular reports on key e-commerce metrics, including sales performance, conversion rates, customer retention, and top-performing product categories.
Candidate Profile
- Around five years of experience in e-commerce, digital commerce, retail, or the FMCG sector.
- Strong analytical skills with experience using Excel, Google Sheets, or similar reporting tools; familiarity with dashboards is advantageous.
- Good understanding of e-commerce user experience (UI/UX) principles and the digital customer journey.
- Highly organised with excellent attention to detail and the ability to manage responsibilities from planning through execution.
- Strong interpersonal and communication skills with the ability to collaborate effectively across multiple departments.
- Arabic language skills are desirable but not essential.
What’s on Offer
- Full-time, office-based position in Dubai.
- Competitive salary and benefits package.
- Opportunity to work with a leading retail and distribution organisation.
- Exposure to both retail and B2B e-commerce operations.
- Excellent career development opportunities in digital product management, analytics, and e-commerce growth.