Location: Karachi, Pakistan
Salary: PKR 100,000–120,000 + Additional Benefits
Shift: Rotational
Experience: Freshers Welcome
Customer Support Representative Job Responsibilities
Our client is hiring a Customer Support Representative in Karachi to join one of Pakistan’s leading call centre operations. This is a purely inbound customer support role with no sales responsibilities and no sales targets. The successful candidate will handle customer calls, respond to queries, provide accurate information, resolve customer issues, and ensure a positive customer experience.
About the Role
As a Customer Support Representative, you will be the first point of contact for customers seeking assistance. You will be responsible for understanding customer concerns, providing clear and accurate information, and resolving queries professionally. The role requires strong communication skills, patience, and a customer-focused approach.
This opportunity is suitable for both experienced candidates and freshers who have excellent spoken English and are looking to build a career in customer service. Full training and guidance will be provided to help successful candidates understand the role, processes, and service standards.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently
- Respond to customer queries and provide accurate information
- Identify and resolve customer issues in a timely manner
- Maintain a professional and positive approach during customer interactions
- Ensure a high standard of customer service on every call
- Follow established processes and service standards
Requirements
- O/A Levels or equivalent
- Minimum age of 18 years
- Valid CNIC
- Excellent spoken English is mandatory
- Strong communication and interpersonal skills
- Customer-focused and professional attitude
- Freshers are welcome — no prior experience required
What’s on Offer
- PKR 100,000–120,000 salary
- Additional benefits
- No sales
- No sales targets
- Opportunity to join one of Pakistan’s leading call centre operations
- Training and development opportunities
Working Hours
Rotational shifts — exact timings will be discussed during the interview.
Job Location: Karachi
Who Should Apply?
Candidates who are confident communicators, comfortable speaking English, and committed to providing excellent customer service are encouraged to applyLocation: Karachi, Pakistan
Salary: PKR 100,000–120,000 + Additional Benefits
Shift: Rotational Shifts
Experience: Freshers Welcome
Job Summary
Our client is hiring a Customer Support Representative in Karachi to join one of Pakistan’s leading call centre operations. This is a purely inbound customer support role with no sales responsibilities and no sales targets. As part of the customer service team, you will handle inbound calls, answer customer queries, provide accurate information, resolve issues, and maintain a positive customer experience.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently
- Respond to customer queries and provide clear, accurate information
- Resolve customer concerns and identify suitable solutions
- Maintain a professional and friendly approach throughout every interaction
- Follow customer service procedures and maintain quality standards
- Record relevant customer information accurately after each interaction
- Escalate complex issues to the appropriate team when necessary
- Ensure every customer receives timely and helpful support
Requirements
- O/A Levels or equivalent qualification
- Minimum age of 18 years
- Valid CNIC
- Excellent spoken English is mandatory
- Strong verbal communication and interpersonal skills
- Customer-focused and professional approach
- Ability to remain calm and helpful when handling customer concerns
- Freshers are welcome, so previous call centre experience is not required
About the Role
As a Customer Support Representative, you will serve as a key point of contact for customers who need assistance. Therefore, strong communication skills and a customer-focused attitude are essential for this position.
The role is ideal for candidates who enjoy working with people and want to build a career in customer service. In addition, freshers can apply without previous experience. The company will provide the necessary training and guidance to help new team members understand customer service processes and expectations.
What’s on Offer
- PKR 100,000–120,000 salary
- Additional benefits
- No sales responsibilities
- No sales targets
- Training and development opportunities
- Opportunity to build a career in customer service
- Professional working environment
Working Hours
The role involves rotational shifts. The exact shift timings will be discussed during the interview.
Job Location: Karachi. No previous call centre or customer service experience is required, making this a suitable opportunity for freshers.