Sr. Technical Maintenance Manager

The Maintenance Manager is responsible for overseeing the maintenance and repair of all company facilities, including supermarkets, distribution centers, staff accommodations, and offices. This role involves managing service level agreements (SLAs), the maintenance ticketing system, and ensuring timely closure of maintenance requests. The Maintenance Manager will implement a comprehensive preventive maintenance program, conduct asset mapping, and maintain annual maintenance contracts (AMCs) to optimize the lifespan of equipment and facilities. Collaborating with various departments, including operations and security, the Maintenance Manager will ensure maintenance aligns with overall business objectives while creating a safe and welcoming environment for customers and employees.

Minimum Qualifications

• Minimum 15 Years of Experience with at least 5 years’ experience in Retail industry
  managing large stores
• Bachelor’s degree in engineering
• Knowledge of Project Management, Six Sigma, and Total Quality Management (TQM)
  methodologies
• Experience with reporting systems, such as SAP
• Proficiency in CAD software
• Knowledge of Quantity takes off
• HSE and Advanced Microsoft Excel Certification
• Proven experience in report generation and analysis
• Strong commercial acumen and cost consciousness

Vendor Management

• Manage procurement of maintenance-related equipment, employing strong
• negotiation skills to select the right vendors and obtain competitive quotes.
• Ensure vendor empanelment processes are completed in coordination with finance.
• Administer Civil Contractors and ensure the best contracts are selected

Inventory Management

• Administer inventories effectively, ensuring asset mapping is in place and inventories are updated in the system.
• Conduct periodic audits and manage inventory of maintenance supplies to ensure
  availability while minimizing costs.

Project Fit-Outs

• Project Planning and Coordination: Develop detailed fit-out plans and schedules for new retail openings and renovations; coordinate with architects, designers, and contractors. Evaluation of MEP Drawings and performing technical evaluation. Prepare initial BOQs (Bill of Quantity).
• Budget Management: Prepare and manage fit-out budgets, tracking expenses to
  ensure projects remain within financial constraints and identifying cost-saving
  opportunities.
• Site Management: Oversee on-site activities, ensuring compliance with plans,
  specifications, and safety regulations through regular inspections.
• Vendor and Contractor Management: Select and manage relationships with
  subcontractors and suppliers, ensuring they meet quality standards and project
  timelines. Initiate RFQs (Request for Quotes)
• Regulatory Compliance: Ensure fit-out projects comply with building codes, safety
  regulations, and company policies; obtain necessary permits before work
  commences.
• Collaboration and Communication: Liaise with internal stakeholders to gather
  requirements and keep them informed of project status.
• Problem-Solving: Address issues or delays during the fit-out process promptly,
  adapting plans based on project developments.
• Quality Control: Ensure all work meets quality standards; conduct final inspections
  and walkthroughs.
• Documentation and Reporting: Maintain accurate records of progress, expenses,
  and contractor performance; provide regular updates to senior management.
• Post-Completion Evaluation: Conduct reviews to evaluate project outcomes,
  gather feedback, and improve future fit-out processes.

Safety Compliance

• Ensure all maintenance activities comply with health and safety regulations; conduct regular safety audits and implement necessary safety protocols.

Administration of AMCs

• Ensure optimal utilization of all Annual Maintenance Contracts (AMCs), conducting
• periodic reviews for pricing strategies and efficiency

SLA Administration

• Define SLAs for different types of complaints and ensure all customer complaints
• are addressed promptly within those SLAs.

Budget Administration

• Control Capex and Opex expenditures, managing budgets for maintenance activities, and ensuring cost-effectiveness by monitoring budget vs. actuals.

Preventive Maintenance

• Develop and implement preventive maintenance schedules for all essential equipment, promoting energy efficiency and monitoring consumption to reduce costs.

Facility Upgrades

• Plan and oversee renovations or upgrades to improve facility efficiency and enhance customer experience.

Repairs and Troubleshooting

• Oversee repairs for malfunctioning equipment, ensuring minimal downtime and effective management of emergency repairs.

Retrofit

• Ensure all Retrofit works for our supermarkets/distribution center are completed on time as per the landlord’s requirement

Team Management

• Lead and manage a team of maintenance technicians, including hiring, training, and performance evaluations, ensuring adherence to policies and procedures throughout all project phases.

Business Review and Analysis

• Present project status updates to senior management, providing summaries of maintenance-related activities and identifying focus areas for improvement.

Organization structure: