Location: Dubai, UAE
Contract Type: Fixed-Term Contract (Renewable)
About the Role
Our client is seeking a highly analytical and detail-oriented Fraud Analyst to join their Retail Banking team in Dubai. The successful candidate will play a critical role in safeguarding the bank’s card portfolio by identifying, analyzing, and preventing fraudulent activities across credit and debit card products. This role combines fraud risk management, advanced analytics, process improvement, and business intelligence to minimize losses and enhance customer security.
Key Responsibilities
Fraud Detection & Risk Management
- Monitor card transactions to identify suspicious or fraudulent activities and take timely action to mitigate potential losses.
- Review, optimize, and maintain fraud monitoring rules, alerts, and controls in line with emerging fraud trends and market developments.
- Conduct regular assessments of fraud prevention processes and recommend enhancements to strengthen controls and reduce operational risk.
- Investigate fraud incidents and identify root causes, implementing sustainable corrective actions through process and system improvements.
Fraud Analytics & Prevention
- Develop and maintain fraud analytics capabilities to proactively identify fraud patterns and emerging risks.
- Perform detailed transaction analysis to identify potential points of compromise across merchant and payment channels.
- Utilize predictive analytics and customer behavior modeling to detect and prevent fraudulent activity before losses occur.
- Evaluate fraud trends across different payment technologies, including chip, contactless, and magnetic stripe transactions, and recommend appropriate risk mitigation strategies.
- Research industry-leading fraud prevention solutions and assess their suitability for implementation within the organization.
Card Payment & Authorization Analytics
- Analyze card authorization performance across products, channels, and customer segments.
- Identify authorization trends, root causes of declines, and opportunities to improve approval rates while maintaining effective fraud controls.
- Support initiatives aimed at enhancing transaction success rates and customer experience.
Stakeholder & Industry Engagement
- Collaborate with payment networks such as Visa and Mastercard to maximize the effectiveness of fraud management and risk monitoring tools.
- Stay informed of global fraud prevention trends, payment technologies, and regulatory developments, leveraging best practices to strengthen the bank’s fraud framework.
- Prepare regular management reports highlighting fraud trends, key risks, loss metrics, and mitigation initiatives.
Business Analytics & Continuous Improvement
- Provide analytical support to business units by identifying opportunities for growth, operational efficiency, and process optimization.
- Leverage advanced data analytics techniques to support targeted campaigns, risk assessments, and strategic decision-making.
- Contribute to the ongoing enhancement of operational controls and risk management practices across the business.
Key Success Measures
- Reduction in fraud losses and fraudulent card activity.
- Effectiveness of proactive fraud detection and prevention initiatives.
- Improvement in card authorization and transaction approval rates.
- Quality and accuracy of fraud analytics and reporting.
- Successful implementation of process improvements and risk mitigation measures.
- Contribution to business growth through data-driven insights and analytics.
Candidate Profile
- Experience in fraud risk management, fraud analytics, or card operations within the banking or financial services sector.
- Strong analytical skills with experience in data analysis, trend identification, and predictive modeling.
- Sound understanding of card payment systems, fraud monitoring tools, and risk management frameworks.
- Knowledge of Visa, Mastercard, and payment industry fraud prevention practices.
- Excellent problem-solving, reporting, and stakeholder management skills.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.