Job Overview
Our client in Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist their U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. Our client is looking for people who have experience in dealing with international customers, but above that, our client cares more about personality, passion, and work ethic.
Job Description
- Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client.
- Assist customers with their items purchased through an e-commerce website.
- Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image.
- Providing alternatives to products/items that are not available on the e-commerce website.
- Follow standard processes and procedures when it comes to providing the resolution.
- Staying up to date with the latest updates on system information, process changes, and future updates.
Job Specifications
- Levels/Intermediate or above
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Valid National ID Card
Perks & Benefits
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop