Position Overview
Location: Arjan, Dubai (In-Person / On-Site)
Reports To: Centre Director / Owner

Key Responsibilities

Outbound & Inbound Sales Calls
•⁠ ⁠Conduct daily outbound sales calls to follow up on website leads, social media inquiries, and walk-ins.
•⁠ ⁠Place cold and warm calls to database leads to pitch tutoring programs, free assessments, and holiday camps.
•⁠ ⁠Handle inbound sales inquiries over the phone, effectively overcoming objections to secure on-site consultations.
•⁠ ⁠Follow up via WhatsApp Business and phone calls with parents after trial sessions to close enrollments.
•⁠ ⁠Track call volumes, pipeline stages, and conversion rates to meet monthly enrollment targets.

Front-of-House & Customer Service
•⁠ ⁠Greet students and parents warmly upon arrival at the Arjan centre.
•⁠ ⁠Act as the main point of contact for daily parent communication and feedback.
•⁠ ⁠Maintain a pristine, welcoming, and organized reception and waiting zone.

Office Manager & Enrollment Coordinator – Dubai

Location: Arjan, Dubai
Job Type: Full-Time, On-Site
Reports To: Centre Director / Owner

Position Overview

We are looking for an Office Manager & Enrollment Coordinator to join an education centre in Arjan, Dubai.

This is a hands-on role combining office administration, student enrolment, sales, customer service and centre operations.

The successful candidate will be responsible for managing daily enquiries, following up with parents, converting leads into student enrolments and ensuring the centre operates smoothly.

Key Responsibilities

Sales & Student Enrollment

• Make daily outbound sales calls to prospective parents.
• Follow up with website leads, social media enquiries and walk-in customers.
• Make cold and warm calls to existing database leads.
• Promote tutoring programmes, free assessments and holiday camps.
• Handle inbound sales enquiries by phone and WhatsApp Business.
• Answer questions and overcome objections from prospective parents.
• Arrange on-site consultations and trial sessions.
• Follow up with parents after trial sessions.
• Convert qualified leads into student enrolments.
• Track calls, leads and pipeline stages.
• Monitor conversion rates and work towards monthly enrolment targets.

Front-of-House & Customer Service

• Welcome students and parents when they arrive at the centre.
• Act as the main point of contact for parents.
• Handle daily parent enquiries and feedback.
• Provide a professional and friendly customer experience.
• Keep the reception and waiting area clean, organised and welcoming.

Centre Operations

• Open and close the education centre each day.
• Follow all centre security procedures.
• Coordinate classroom allocations and teaching resources.
• Support tutors with their day-to-day operational requirements.
• Manage office and teaching material inventory.
• Order and restock stationery and teaching supplies.

Student Scheduling & Attendance

• Manage student schedules and tutor timetables.
• Coordinate makeup classes and schedule changes.
• Maintain accurate student attendance records.
• Monitor daily student check-ins.
• Contact parents regarding unexcused absences.
• Ensure students are supervised safely before and after classes.

Administration & Compliance

• Process new student registrations and contracts.
• Maintain accurate physical and digital student records.
• Manage monthly invoicing and fee collections.
• Process card and cash payments at the centre.
• Maintain accurate administrative records.
• Ensure daily operations follow applicable UAE education requirements.
• Support compliance with relevant education authority guidelines, including KHDA requirements where applicable.

Requirements

Experience & Technical Skills

• Previous experience in telesales, outbound sales or education enrolment in the UAE.
• Experience as an Office Manager, Receptionist, Administrator or Centre Coordinator in Dubai.
• Experience working with customers, parents or students is preferred.
• Good knowledge of CRM systems and scheduling software.
• Proficiency in Google Workspace and Microsoft Office.
• Strong working knowledge of WhatsApp Business.
• Experience handling payments, records and administrative tasks is an advantage.

Key Skills

• Fluent English, both written and spoken.
• Arabic or another additional language is a strong advantage.
• Excellent telephone and communication skills.
• Strong sales and negotiation skills.
• Confident speaking with parents and prospective customers.
• Target-driven and results-oriented approach.
• Strong organisational and time-management skills.
• Professional and customer-focused attitude.
• Good understanding of Dubai’s diverse expatriate community.
• Ability to work independently in a busy, on-site environment.

Visa & Background Requirements

• Valid UAE residence visa, either sponsored or transferable.
• Relevant local background clearances where required.
• Candidates must be available to work on-site in Arjan, Dubai.

Ideal Candidate

The ideal candidate will be a confident communicator with strong sales and administration skills.

You should be comfortable speaking with parents, following up with leads and working towards enrolment targets. You should also be highly organised and able to manage the day-to-day operations of a busy education centre.

If you have experience in education, tutoring centres, telesales, customer service or office administration in Dubai, we would like to hear from you.

Student Scheduling & Attendance
•⁠ ⁠Manage the on-site scheduling database, makeup classes, and tutor timetables.
•⁠ ⁠Track daily student check-ins and immediately call parents regarding unexcused absences.
•⁠ ⁠Ensure student safety and supervision in the waiting area before and after classes.

Administration & Compliance
•⁠ ⁠Process student registrations, contracts, and maintain up-to-date physical and digital files.
•⁠ ⁠Handle monthly invoicing, fee collections, and card/cash payments on-site.
•⁠ ⁠Ensure centre operations align with local UAE education authority guidelines (e.g., KHDA if applicable).

Requirements
Experience & Technical Skills
•⁠ ⁠Proven track record in telesales, outbound calling, or educational enrollment within the UAE.
•⁠ ⁠Experience as an office manager, receptionist, or administrator in Dubai.
•⁠ ⁠Proficiency with CRM systems, scheduling software, and Google Workspace / MS Office.
•⁠ ⁠Strong familiarity with WhatsApp Business for professional client communication.

Core Competencies
•⁠ ⁠Fluent in English (written and verbal); fluency in Arabic or other languages is a major advantage.
•⁠ ⁠Excellent phone etiquette, negotiation skills, and a result-driven sales mindset.
•⁠ ⁠Strong cultural awareness and capability to communicate effectively with Dubai’s diverse expat community.
•⁠ ⁠Valid UAE Residence Visa (sponsored or transferable) and relevant local background clearances.